|Recommended: YesMaintenance needs improvement Very kind staff — I would recommend getting a unit that has already been updated. We have unfortunately had an issue with neighbors smoking on their deck. So windows are unable to be open as nothing gets done with this issue. There has been a lot of turnover with staff but currently the Manager is very helpful, Maintenance takes a very long time to get to problems and some problems get a band-aid not a permanent fix.
Theresa, Thank you for your feedback. We're sorry that you had a negative experience with the resident smoking near you. Our goal is to help our residents and improve our community. with less smoking. We would like to personally address your concerns by contacting us. Best wishes, The Landmark at Hatchery Hill Management Team
|Recommended: YesOverall.. It's just ok... — Nice Neighborhood and parking is great The apartment itself needs some work... Noise- We can here the upstairs neighbors stomping around and having sex, and can hear the downstairs neighbors tv speakers that vibrate our walls. Cleanliness- Landscaping is ok and for the most part things are nice. Some people do not pick up after their dogs, and will even just let them out on a leash without paying attention to people walking by or what their dog does. The containers for pet poop are great to have, but don't get emptied as often as they may need. Construction Maintenance staff- Our layout is pretty nice. We have had mold, damage from our AC unit leaking, damage from our sliding door leaking, paint cracking and peeling, been through 2 dryers because they don't work, refrigerator went out and had to be replaced, water is yellowed and even filters don't get all the coloring out. I'm not even sure if all requests have actually been finished. When you put in maintenance requests you don't always know when people are coming, what they actually did while here if anything or what the next steps are. There is a lack of communication when it comes to maintenance that goes on. The people who come if they do show are nice. Property Staff- All seem very nice and say hi, but we have been through so many people it is hard to keep up and makes it difficult to know what gets relayed to the next person. I'm really not sure I would recommend Hatchery Hill to a friend.
Hi Athena, Thank you for your review of the Landmark. We appreciate your bringing the concerns regarding your apartment to our attention and allowing us the opportunity to resolve those matters for you. Our team takes great pride in being able to make needed repairs and we're happy to promptly make the repairs needed in your home. The Landmark Management Team
|Recommended: YesGreat Apartment Complex — The complex is clean, the staff is great, and the location is amazing. Super happy living here
Thank you for taking time to post this review. We are so happy to offer you a 5-star living experience and value you as a part of our community. We appreciate your feedback. Warmest Regards,The Landmark at Hatchery Hill Management Team
|Recommended: YesBest choice in the area — My husband and I recently relocated to this area, from IL. We had no idea where to look when we were looking for a place to live. We actually had found another location, but unfortunately, it fell through. It was fate though because The Landmark had advertised an apartment that we perfect for us. The Landmark has everything we were looking for and more. the location is perfect, and as we are avid bikers the path to the capital trail is definitely the cherry on top. Management has been great with our needs, and in winter, the speed of snow removal hands down is the fastest we have ever seen. Choosing to live here was the best decision we made.
On behalf of our entire team, thank you. We are so glad to hear that you are having a great experience and enjoying your home! Our team works extremely hard to keep our community clean and safe for our residents, no matter the weather. -The Landmark at Hatchery Hill Management Team.
|Recommended: YesNew to Madison — My wife and I moved into a furnished unit to be near our grandchild and extremely happy with how professional, clean, quiet and kind everyone had been to us . The property manager Melissa saw us the same day we called and answered all our questions without hesitation. She was so friendly and fun that it made our search an easy decision to stay here.
Vickie, we appreciate and welcome your feedback. We are excited to hear that our residents are enjoying our neighborhood, staff, and apartments. We want all of our present, past, and future residents to enjoy their time here with us.- The Landmark at Hatchery Hill Management Team
|Recommended: YesDecent Place, some issues needed to address. — It decent place. However there many unattended cars parked in parking lot. There is silver Nissan without licence plate parked unmoved. Also a dark older truck is park since past few months. You can see that unmoved dirty truck as you enter the lot. Not sure if people are using apartment parking lot to store their cars.
Thank you for your reviews Mohammed! We are here to answer any questions you may have during and following your residency. Please contact our Resident Satisfaction Manager at (414) 274-8250 or email email@example.com. The Landmark Management Team.
|Recommended: YesThe Landmark is inviting, clean, spacious, and tenant-oriented — Though only living here for approximately four months, I couldn't be happier that we chose The Landmark as our home. The unit is extremely spacious for what we pay with in-unit laundry, the remodeled kitchen is gorgeous, and free surface parking for guests is a huge plus The walls are thick and prevent noise from neighboring units and the common areas are clean and always smell pleasant. Additionally, the fitness center is large and has a variety of equipment to use Only got a change to go in the pool once this season and haven't set foot in the clubhouse quite yet, but I anticipate that will change this summer
Amanda, Thank you for your review. We are so glad to hear that you appreciate the remolded kitchen and in-unit laundry, they are a definite plus, the guest parking is a great amenity as well. we are glad you are having a great experience and enjoying your home. -The Landmark at Hatchery Hill Management Team.
|Recommended: YesLarge rooms, good storage space, decent on noise — So far I have enjoyed living at the landmark. The location is great for being outside of downtown. There is easy access to most any amenity needed, and there a few great restaurants in walking distance.
Dear Joseph, thank you for your reviews! We are here to serve you and want to ensure you experience a 5-star residency at your home. The Landmark Management Team.
|Recommended: NoService Level Highly Dependent on Property Manager — There's no longer a way to email the office and they NEVER pick up the phone anymore. The PT people there can't answer any questions. I was picking up a package and potential renters asked who provides electricity and cable. The lady didn't know. Dhemrey was great. She got back to people and maintenance seemed more on top of things. Previous managers were okay too.
Thank you for your rating, Elizabeth. We are sorry to hear about your recent encounter with our staff. Please let us know what we can do to make this right. The Landmark at Hatchery Hill Management Team
|Recommended: NoDecent Property — The apartments themselves are pretty decent. Our appliances are a little outdated but they are updating them to my knowledge . The biggest issue is the constant turnover of office managers. I've lived in the complex for going on 4 years and have had around a dozen different managers. Things absolutely fall through the cracks with each change and by the time the new manager is up to speed, they are moved to a different property and we start the process all over again.
Thank you for your review Lauren. We apologize for your experience with staff turnover. We do our best to train our staff and aim to have a welcoming environment. We value resident feedback and would like to hear any other comments you have regarding our community in order to make it a better place to live. We would like to discuss your concerns further. Please feel free to call us at (608) 270-1700. Best regards. The Landmark at Hatchery Hill Management Team.
|Recommended: YesNice comfortable place to live — Quiet and peaceful, great neighborhood and view.
We appreciate your feedback. We're glad that you love the location and hope that you will for years to come. We encourage you to reach out to us, our email address is firstname.lastname@example.org. Warmest Regards. The landmark at Hatchery Hill Management Team.
|Recommended: YesMaintenance Requests — Excellence turnaround on maintenance requests.
Thanks, Paul, for the review! Our whole team is here and ready to serve you. Please let us know whenever you need anything for your Landmark home!
|Recommended: YesComfortable — Easy going and every keeps to themselves
Thank you, Theresa, for the 5-star review and for recommending The Landmark! Let us know if there is anything you or your home need!
|Recommended: NoIts falling apart — Dont. I have put through 16 requests for the condition of my apartment and the grounds. I feel sorry for the maintenance guy being the only person who has to handle this place. The building is literally falling apart faster than it can be fixed.
Ryan, we appreciate your review and you sharing your concerns about The Landmark. We always strive to take care of residents' needs first and foremost and want to make sure your requests are being addressed. Please feel free to call our Resident Satisfaction Manager at (414) 274-8250 or email email@example.com so your requests and concerns can be handled as soon as possible. Thank you for your residency with us.
|Recommended: YesBest Apartment Yet — Out of all the places I've lived, I love this complex the most. Amazing apartment with high ceilings, nice staff, and quiet. Great neighborhood Looking forward to living here a very long time.
We love your review Jacey and we really appreciate your feedback. Warm Regards, The Landmark Management Team.